Introduction

Welcome to Mavlori™.

This website and online store are operated by Hangzhou Zhuozhi Mind Sports Development Co., Ltd. Throughout these Terms, “Mavlori™,” “we,” “us,” and “our” refer to the company operating this website and providing the products, content, checkout functions, customer support, and related online services available through it.

Our store is hosted on Shopify, which provides the e-commerce infrastructure that allows us to offer products and services online.

These Terms of Service govern your access to and use of our website, online store, products, and related services.

By visiting our website, creating an account, placing an order, or otherwise using our Services, you acknowledge that you have read and agree to these Terms together with any policies referenced on our website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please discontinue use of the Services.

SECTION 1 — ELIGIBILITY & ACCOUNT USE

By using our Services, you confirm that you have reached the legal age required to enter into binding agreements in your place of residence, or that you have permission from a parent or legal guardian where required.

When placing an order or creating an account, you may be asked to provide information including your name, email address, billing information, shipping address, and payment details.

You agree that the information you provide will be:

• Accurate
• Current
• Complete
• Lawfully provided by you

You are responsible for keeping any login credentials confidential and for activity conducted through your account.

Accounts may not be sold, transferred, licensed, or assigned to another person without our prior authorization.

SECTION 2 — PRODUCTS & PRODUCT INFORMATION

Mavlori™ offers consumer electronics, accessories, compact technology products, and related items.

We make reasonable efforts to present product descriptions, specifications, dimensions, colors, images, and features accurately.

However, product appearance may vary slightly depending on:

• Screen settings
• Display calibration
• Lighting
• Manufacturing updates
• Product revisions
• Photography conditions

We cannot guarantee that every image displayed on your screen will reproduce the exact color or appearance of the physical product.

Product descriptions, packaging, specifications, accessories, availability, and pricing may be updated without prior notice.

We reserve the right to discontinue, replace, restrict, or modify products at any time.

SECTION 3 — ORDERS

Submitting an order does not automatically mean that the order has been accepted.

An order becomes confirmed once payment has been successfully processed and we accept the order for fulfillment.

We reserve the right to decline, limit, hold, or cancel an order where reasonably necessary, including in cases involving:

• Payment verification issues
• Suspected fraud
• Pricing errors
• Inventory shortages
• Shipping restrictions
• Incorrect customer information
• Unusual purchasing activity

If an order is changed or cancelled by us, we will make reasonable efforts to contact you using the information provided during checkout.

Products purchased through our store are intended primarily for personal or household use unless otherwise agreed.

Returns and exchanges are handled according to our published Return & Refund Policy.

SECTION 4 — PRICING, PROMOTIONS & BILLING

Product prices may change at any time before an order is submitted.

The price applicable to your purchase is generally the price displayed when you complete checkout.

Unless clearly stated otherwise, displayed product prices may not include:

• Shipping charges
• Import duties
• Customs fees
• Local taxes
• Handling charges

Promotional campaigns, coupon codes, bundle discounts, flash sales, and other offers may be governed by additional conditions.

If promotional terms conflict with these general Terms, the specific promotional conditions will apply to that offer.

You agree to provide accurate billing and payment information.

You also confirm that you are authorized to use the payment method submitted during checkout.

SECTION 5 — PAYMENT

Payments are processed through authorized third-party payment providers.

Available payment methods will be displayed during checkout and may vary depending on your location.

You are responsible for ensuring that:

• Payment information is accurate
• Your payment method is valid
• You are authorized to use the payment method
• Sufficient funds or credit are available

We do not normally store full credit or debit card numbers.

Payment authorization may be subject to additional verification by your bank or payment provider.

SECTION 6 — SHIPPING & DELIVERY

Orders are processed and shipped in accordance with our Shipping & Delivery Policy.

Delivery times shown on our website are estimates and are not guaranteed arrival dates.

Actual delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Customs inspections
• Weather
• Regional disruptions
• Holidays
• Incorrect addresses
• Import procedures

We are not responsible for delays caused solely by carriers, customs authorities, or other events outside our reasonable control.

Customers are responsible for entering complete and accurate shipping information.

SECTION 7 — RETURNS & REFUNDS

Returns, exchanges, damaged products, cancellations, and refunds are handled according to our current Return & Refund Policy.

Customers must follow the return authorization procedure described in that policy before sending merchandise back.

Unauthorized returns may not be accepted.

Where mandatory consumer protection laws provide additional rights, those statutory rights remain unaffected.

SECTION 8 — INTELLECTUAL PROPERTY

Unless otherwise stated, content made available through the Mavlori™ website may include protected:

• Text
• Graphics
• Product images
• Videos
• Logos
• Brand elements
• Product names
• Page layouts
• Designs
• Illustrations
• Software
• Marketing materials

Such materials may belong to Mavlori™, Hangzhou Zhuozhi Mind Sports Development Co., Ltd., Shopify, licensors, suppliers, or other rights holders.

You may access website content for normal personal shopping and informational purposes.

Without prior written permission, you may not:

• Reproduce substantial website content
• Republish our materials
• Sell or sublicense content
• Create unauthorized commercial derivatives
• Use our trademarks in a misleading manner
• Copy site materials for commercial redistribution

All rights not expressly granted are reserved by their respective owners.

SECTION 9 — MAVLORI™ BRAND RIGHTS

The Mavlori™ name, branding, logos, visual identity, product presentation, and related brand materials are proprietary brand assets.

Use of these materials without authorization is prohibited where protected by applicable trademark, copyright, unfair competition, or other intellectual property laws.

Nothing in these Terms grants users ownership or license rights in the Mavlori™ brand except where expressly stated.

SECTION 10 — THIRD-PARTY SERVICES & TOOLS

Our website may provide access to services, integrations, applications, payment processors, analytics systems, or other technology operated by third parties.

We do not necessarily control those third-party services.

Third-party tools may be made available subject to their own terms, privacy policies, and operating conditions.

Your use of such tools is voluntary and may be subject to separate agreements between you and the relevant provider.

We may add, remove, or change third-party integrations over time.

SECTION 11 — THIRD-PARTY LINKS

Our website may contain links to external websites or services.

These external resources are not necessarily owned or controlled by Mavlori™.

We are not responsible for independently verifying every third-party website's:

• Accuracy
• Availability
• Security
• Products
• Services
• Privacy practices
• Content

If you visit an external website, you should review that website's own terms and policies before providing information or completing a transaction.

Questions concerning third-party products or services should generally be directed to the applicable third-party provider.

SECTION 12 — SHOPIFY PLATFORM

Our online store uses Shopify technology to provide portions of the e-commerce infrastructure through which you browse products and complete purchases.

Your purchase transaction is made with Hangzhou Zhuozhi Mind Sports Development Co., Ltd., operating the Mavlori™ store, rather than with Shopify.

Shopify provides platform services but is not the merchant selling Mavlori™ products to you.

Certain personal information may be processed by Shopify as necessary to operate and improve the platform.

SECTION 13 — PRIVACY

Personal information collected through our Services is handled according to our Privacy Policy.

Information may also be processed by service providers required to operate our store, including Shopify, payment processors, logistics providers, fraud-prevention providers, analytics services, and customer support systems.

By using the Services, you acknowledge that personal information may be processed in accordance with the applicable privacy policies and legal requirements.

SECTION 14 — REVIEWS, COMMENTS & USER CONTENT

You may have opportunities to submit:

• Product reviews
• Suggestions
• Comments
• Photos
• Videos
• Ideas
• Feedback
• Other materials

By submitting such content, you confirm that you have the legal right to provide it.

You also grant us permission, to the extent permitted by law, to use submitted content for purposes including operating, improving, marketing, and promoting our Services.

You must not submit content that:

• Infringes intellectual property rights
• Violates privacy rights
• Contains unlawful material
• Contains malicious software
• Misrepresents your identity
• Is intentionally deceptive

We may remove user content where we reasonably believe it violates these Terms or applicable law.

SECTION 15 — WEBSITE ACCURACY

We work to keep website information current, but occasional errors may occur.

These may involve:

• Pricing
• Product descriptions
• Inventory
• Promotions
• Shipping costs
• Specifications
• Estimated delivery times
• Product availability

We reserve the right to correct errors and update inaccurate information when discovered.

If a material error affects an order, we may contact you before proceeding or cancel and refund the affected transaction where appropriate.

SECTION 16 — ACCEPTABLE USE

You may use our website only for lawful purposes.

You must not use the Services to:

• Violate applicable law
• Commit fraud
• Infringe intellectual property rights
• Harass or threaten others
• Submit knowingly false information
• Spread malware or malicious code
• Conduct phishing activities
• Send spam
• Interfere with site security
• Scrape or crawl the website in an abusive manner
• Circumvent access controls
• Impersonate another person or business
• Disrupt website functionality

We may restrict or terminate access where we reasonably believe misuse has occurred.

SECTION 17 — SUSPENSION OR TERMINATION

We may restrict, suspend, or terminate access to some or all Services where reasonably necessary, including where:

• These Terms are violated
• Fraud is suspected
• Security is threatened
• Applicable law requires action
• Our Services are being abused

Termination does not eliminate obligations that arose before termination.

Provisions concerning intellectual property, liability, indemnification, dispute matters, and other clauses that are intended by their nature to survive termination will continue to apply.

SECTION 18 — SERVICE AVAILABILITY

We aim to keep the website accessible and functional.

However, uninterrupted access cannot be guaranteed.

Services may occasionally be unavailable because of:

• Maintenance
• Technical problems
• Software updates
• Network failures
• Third-party outages
• Security incidents
• Events outside our reasonable control

To the extent permitted by applicable law, the website and Services are provided on an “as available” basis.

SECTION 19 — WARRANTIES

Where permitted by applicable law, products and online Services are provided subject to the warranties and consumer rights expressly stated on our website or required by law.

We do not make additional guarantees beyond those expressly provided or legally required.

Certain jurisdictions do not allow particular warranty exclusions or limitations.

Where such laws apply, nothing in these Terms is intended to remove rights that cannot legally be excluded.

SECTION 20 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Mavlori™, Hangzhou Zhuozhi Mind Sports Development Co., Ltd., and their service providers, employees, representatives, contractors, and affiliates will not be responsible for indirect, incidental, special, exemplary, or consequential losses arising solely from the use of the Services where such liability may legally be excluded.

This may include, where permitted by law:

• Lost profits
• Lost revenue
• Lost data
• Business interruption
• Replacement costs
• Indirect economic losses

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

Mandatory consumer rights remain unaffected.

SECTION 21 — INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful use of the Services, your material violation of these Terms, or your infringement of third-party rights.

Where legally applicable, you agree to cooperate reasonably with us in addressing such claims.

This section does not impose obligations that cannot legally be imposed under applicable consumer law.

SECTION 22 — SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

Where possible, the affected provision will be interpreted or limited in a manner that most closely reflects its intended purpose while remaining lawful.

SECTION 23 — NO WAIVER

If we do not immediately enforce a right or provision contained in these Terms, that does not mean we have permanently waived that right.

Any waiver must be interpreted narrowly and does not automatically apply to future circumstances.

SECTION 24 — ENTIRE AGREEMENT

These Terms, together with policies incorporated or referenced on our website, constitute the agreement governing your use of our Services.

Applicable policies may include:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Payment Policy
• Other store policies displayed on our website

These documents supersede prior communications relating to the same subject matter, except where otherwise required by law.

SECTION 25 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another party without our prior written consent where consent may lawfully be required.

We may assign or transfer our rights and obligations in connection with a business restructuring, transfer of assets, service-provider arrangement, or other lawful business transaction.

SECTION 26 — GOVERNING LAW & CONSUMER RIGHTS

These Terms are governed by applicable laws relevant to Hangzhou Zhuozhi Mind Sports Development Co., Ltd., subject always to any mandatory consumer protection laws that apply in the customer's jurisdiction.

Nothing in these Terms is intended to remove statutory rights that cannot legally be waived or restricted.

Where a dispute arises, the parties should first attempt to resolve the matter through good-faith communication.

SECTION 27 — CHANGES TO THESE TERMS

We may revise these Terms from time to time to reflect:

• Changes to our Services
• New products or features
• Regulatory requirements
• Security updates
• Business changes
• Changes to third-party service providers

The latest version will be published on this page.

Where required by applicable law, material changes will be communicated appropriately.

Continued use of the Services after revised Terms become effective may constitute acceptance of the updated Terms to the extent permitted by law.

SECTION 28 — CONTACT INFORMATION

Questions concerning these Terms of Service may be directed to:

Mavlori™
Hangzhou Zhuozhi Mind Sports Development Co., Ltd.

Legal Representative: Zeng Guoxiu

Address:
Room 209, Building 22, No. 59 Shixiang Road
Shiqiao Subdistrict, Gongshu District
Hangzhou, Zhejiang, China

Email: service@mavlori.com

Phone: +86 152 5956 5941

Customer Service Availability:
24 Hours a Day, 7 Days a Week