At Mavlori™, we want every order to move from checkout to delivery as smoothly and clearly as possible.
This policy outlines how orders are prepared, shipped, tracked, and handled if an unexpected delivery issue occurs.
How We Fulfill Orders
Mavlori™ offers practical consumer electronics and everyday tech accessories for customers in different markets.
Depending on product availability and destination, orders may be dispatched from different fulfillment locations within our supply network. This allows us to maintain broader product availability while delivering directly to customers without relying solely on traditional retail distribution.
Shipping times may therefore vary slightly by destination.
1. Order Processing & Shipping Fee
Once an order is successfully placed, our fulfillment team begins preparing it for shipment.
Standard Processing Time:
Please allow approximately 2–4 business days for order verification, preparation, inspection, and packaging.
High-Volume Periods:
During holidays, promotional events, or other periods of unusually high order volume, processing may take up to 5 business days.
Shipping Fee:
A flat shipping fee of $5.99 applies to each order unless a different shipping promotion is displayed at checkout.
Processing time is separate from estimated transit time.
2. Estimated Delivery Time
Delivery speed depends on the destination, carrier network, customs procedures, and local delivery conditions.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 10–15 Business Days |
| Canada | 11–16 Business Days |
| United Kingdom | 11–16 Business Days |
| Australia | 11–16 Business Days |
| Other International Destinations | 15–20 Business Days |
These timeframes are estimates rather than guaranteed arrival dates.
Unexpected carrier delays, severe weather, customs inspections, local holidays, or other circumstances outside our control may affect delivery.
3. Tracking Your Order
Once your package has been dispatched, a shipping confirmation will be sent to the email address provided during checkout.
The confirmation may include a tracking number or tracking link where available.
Please keep in mind:
- Tracking information may require 1–3 business days to become active after shipment.
- A tracking page may temporarily show limited information while the carrier processes the package.
- Lack of an immediate tracking update does not necessarily mean the package has stopped moving.
If your tracking information has not updated for an extended period, you may contact us for assistance.
4. International Customs, Import Duties & Taxes
International shipments may be subject to customs procedures in the destination country.
Unless otherwise stated during checkout, international orders may be shipped on a Delivered Duty Unpaid (DDU) basis.
This means that any applicable:
- Import duties
- Customs charges
- Local taxes
- Clearance or brokerage fees
may be the responsibility of the recipient.
Mavlori™ does not control customs assessments and cannot guarantee whether a shipment will incur additional charges.
Customs processing may also cause delivery delays that are outside our direct control.
5. Changes & Order Cancellations
We begin preparing orders shortly after they are submitted.
If you need to correct your delivery address, change order details, or request a cancellation, please contact:
within 12 hours of placing your order.
Please include your order number and the email address used at checkout.
Once an order has entered fulfillment or has already been shipped, we may no longer be able to modify or cancel it.
6. Damaged Packages
If your order arrives damaged, please contact us within 72 hours of delivery.
To help us review the issue efficiently, please provide:
- Your order number
- Photos of the damaged item
- Photos of the outer shipping package
- A short description of the problem
After verification, we will determine the appropriate resolution, which may include a replacement when applicable.
7. Packages Lost in Transit
If tracking information indicates a serious delivery issue and the shipping carrier confirms that the package has been lost in transit, please contact our customer service team.
Once the loss is verified, we will work with you on an appropriate resolution, including a replacement where applicable.
Packages shown as successfully delivered by the carrier may require additional investigation before a resolution can be provided.
8. Incorrect or Incomplete Shipping Addresses
Customers are responsible for entering accurate shipping information during checkout.
Please carefully verify:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Contact information
Orders returned because of an incorrect, incomplete, or undeliverable address may require additional shipping arrangements.
If you notice an address error, contact us as soon as possible at service@mavlori.com.
Need Help With Your Shipment?
If you have questions about shipping, tracking, or an existing order, our customer support team is available to assist you.
Mavlori™ Customer Support
Email: service@mavlori.com
Phone: +86 152 5956 5941
Service Availability: 24 Hours a Day, 7 Days a Week
When contacting us about an existing purchase, please include your order number so we can locate the order more efficiently.
Thank you for choosing Mavlori™. We appreciate your business and will work to make your delivery experience as straightforward as possible.