Return & Refund Policy

At Mavlori™, we want you to feel confident when purchasing our consumer electronics, accessories, and everyday tech products.

This policy explains the conditions for requesting a return, replacement, exchange, or refund.

1. 30-Day Return Window

You may request a return within 30 days from the date your order is delivered.

To qualify for a standard return, the product should generally:

Be in the condition in which it was received
Show no signs of misuse, accidental damage, or unauthorized modification
Include the original packaging where reasonably possible
Include all accessories, cables, manuals, components, and other items supplied with the product
Be accompanied by valid proof of purchase

For electronic products, we may inspect the returned item before approving a refund.

Returns requested after the 30-day period may not be accepted unless otherwise required by applicable law.

2. Requesting a Return

Before sending any product back, please contact our customer support team:

Email: service@mavlori.com
Phone: +86 152 5956 5941

Please provide:

Your order number
The email address used for the purchase
The item you wish to return
A brief explanation of the reason for the return
Photos or videos where relevant

After reviewing your request, we will provide the appropriate return instructions and, where applicable, return shipping information.

Please do not send products back without receiving return authorization first.

Unauthorized returns may not be accepted or processed.

3. Defective, Damaged, or Incorrect Products

Please check your order shortly after delivery.

If you receive an item that is:

Damaged during delivery
Defective upon arrival
Missing important components
Different from the product you ordered

please contact us as soon as possible.

To help us resolve the issue efficiently, we may ask you to provide photographs or a short video showing the problem.

Once the issue has been verified, we may offer an appropriate solution such as:

A replacement
A replacement component
A refund
Another suitable resolution depending on the circumstances

4. Items That May Not Be Eligible for Return

Certain products may not qualify for a standard return when they cannot reasonably be resold or safely accepted back.

This may include, where applicable:

Products damaged through misuse or improper installation
Items altered, modified, or repaired by an unauthorized party
Products missing essential parts or accessories
Personalized or specially configured products
Gift cards
Products specifically marked as final sale where permitted by law
Items that cannot be returned for health, safety, or regulatory reasons after opening

Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.

Nothing in this section is intended to limit any mandatory consumer rights available under local law.

If you are unsure whether your item qualifies for return, please contact us before sending it.

5. Exchanges

If you would like a different product, model, or version, please contact us first.

In many cases, the simplest process is to:

Request a return for the original product
Wait for the return to be approved
Place a new order for the preferred item

For defective or incorrectly shipped products, we may arrange a direct replacement instead.

6. European Union 14-Day Right of Withdrawal

For eligible orders delivered to consumers within the European Union, applicable consumer law may provide a 14-day right of withdrawal from the date the goods are received.

During this period, eligible customers may notify us that they wish to cancel the purchase without providing a specific reason, subject to applicable legal conditions and exceptions.

Returned goods should generally be:

In substantially the same condition as received
Complete with included accessories and components
Returned with reasonable care
Accompanied by proof of purchase

Certain exceptions may apply under EU consumer law depending on the nature and condition of the product.

This statutory right is separate from our standard 30-day return policy and does not reduce any rights provided by applicable law.

7. Refund Processing

Once your returned item arrives and has been reviewed, we will notify you regarding the status of your refund.

If the refund is approved:

The refund will generally be sent back to the original payment method
Please allow up to 10 business days for us and the payment provider to process the refund
Your bank, PayPal, card issuer, or other payment provider may require additional time before the funds appear in your account

If more than 15 business days have passed after you were notified that your refund was approved and the funds have not appeared, please contact:

service@mavlori.com

8. Return Shipping

Return shipping arrangements depend on the reason for the return.

If an item is confirmed to be defective, damaged, or incorrectly shipped, we will provide instructions regarding the appropriate return or replacement process.

For standard returns based on customer preference, return shipping costs may be the responsibility of the customer unless otherwise required by applicable law or stated by us in writing.

Please use the return instructions supplied by our customer support team.

9. Return Address

Do not send a return directly to our company address unless our customer service team specifically instructs you to do so.

Authorized returns must be sent to the return location provided in your return instructions, as the appropriate return facility may vary depending on the product and destination.

For company and customer service correspondence:

Hangzhou Zhuozhi Mind Sports Development Co., Ltd.
Room 209, Building 22, No. 59 Shixiang Road
Shiqiao Subdistrict, Gongshu District
Hangzhou, Zhejiang, China

Email: service@mavlori.com
Phone: +86 152 5956 5941